SUPPORT
Before you buy.
Compatibility, licensing and file handling.
What is included?
Cine Offload and Cine Convert are standalone apps at $499 USD each. CineSuite is $999 USD for 3 apps in one: Cine Capture, Cine Offload and Cine Convert. Camera control, offload, verification and conversion are connected through direct handoffs between the three workspaces.
Does my license expire after a year?
No. A perpetual license includes 12 months of updates. Keep using any version released during that period indefinitely. When the update period ends, those eligible versions keep working. Newer releases require another update period.
What do updates cost after the first year?
Another 12 months of updates costs $99 USD for Cine Offload, $99 USD for Cine Convert, or $199 USD for CineSuite. Renewal is optional and requires an existing perpetual license for that product. There is no automatic renewal.
Which computers and cameras are supported?
Current desktop development builds cover Apple Silicon Macs with macOS 14 or later, and Windows 11 x64. An iPad edition is also in development. Capture checks cameras identifying as Phantom PH16 and enables controls according to their reported capabilities. Camera, firmware and media combinations need individual validation; PH7, GenICam/CXP and multi-head-specific control are not covered by the current Capture adapter. Confirm the app, operating system and camera combination before purchasing.
Which output formats can I use?
Cine Convert and the Convert workspace in CineSuite export CinemaDNG RAW sequences, MP4 H.264, and ProRes Proxy, 422, 422 HQ and 4444 in MOV files. Video exports retain source resolution and use rendered Rec.709 SDR color. Keep CINE or CinemaDNG for RAW grading. ProRes 4444 uses 12-bit picture data on Mac and 10-bit input on Windows. Trim, playback rate and camera-marked pixel correction apply to video too.
Can an interrupted export resume?
Saved conversion queues reopen without starting work. CinemaDNG jobs verify retained frames before continuing. An interrupted MP4 or ProRes file restarts from its first selected frame with the saved settings. Completed outputs are not overwritten.
How does dead-pixel correction work?
Convert reads the camera’s defect markers and replaces those samples with nearby valid samples of the same sensor color. Correction is enabled by default for CinemaDNG, MP4 and ProRes, and recorded in the reports. Cine Offload can also repair camera-marked defects in newly saved CINE copies with full verification. Original files and camera recordings stay untouched. Re-export older outputs to apply the repair.
How do takes move between workspaces in the suite?
Send a completed RAM take from Capture to Copy, then send selected verified copies to Convert. Camera access is handed over between workspaces. Changing tabs does not connect to a camera or start an export.
Are the apps available to purchase yet?
The screenshots show development previews. Sales will open when the customer releases and payment checkout are ready. You can review the license options now or contact us about your setup.
CONTACT
Questions about
your setup?
Send your camera model, firmware and computer details.
We will help confirm compatibility.